Fern House Surgery in Witham and Central Basildon Primary Care Network (PCN) have both been shortlisted in different categories. This recognition highlights their commitment to transforming care for vulnerable patients and empowering them to manage their health effectively.
Fern House Surgery, initially ranking in the bottom third for diabetes care, has now achieved a position in the top 3.6% nationally. The practice is a finalist in the Clinical Improvement Award: Long Term Conditions category. Dr Ahmed Mayet, GP Partner at Fern House Surgery, noted that during COVID-19, inconsistencies in care delivery were identified, leading to a collaborative effort with neighbouring PCNs since 2021. Measures implemented include rigorous review of digital patient records to identify and address gaps in care, such as essential tests and checks. Patients are now reportedly more informed about their medication and proactive in scheduling reviews, contributing to a reduction in strokes and heart attacks among diabetic patients at the practice.
Central Basildon PCN is a finalist for the PCN of the Year award, recognised for making it easier for over 3,000 diabetes patients to complete all eight essential diabetes checks. Through Project FFACE (Fragmented Activity to Coordinated Excellence), the PCN established a dedicated team, including Clinical Director Dr Basu, PCN Manager Carol Teatino, and Digital Lead Thanuya Mampilly, supported by Care Coordinators Neethu Jose and Omolara Alade. These Care Coordinators were upskilled to enhance capacity without increasing staff costs. The PCN introduced 'one-stop clinics' allowing patients to complete multiple checks in a single appointment and developed a patient-level tracker to pinpoint missing checks, optimising appointment invitations and resource use.
“"We are thrilled to have been shortlisted for this prestigious award. It is a testament to the hard work of all staff across the PCN and their dedication to improving the care of our diabetes patients."
Beverley Flowers, Executive Director of Neighbourhood Health at NHS Essex, expressed her pleasure, stating, "This recognition is well deserved and we are pleased for Fern House Surgery and Central Basildon Primary Care Network. Their hard work and commitment are transforming care for some of Essex’s most vulnerable patients and empowering them to take control of their own health. We wish them the best of luck at the awards ceremony in December."
Central Basildon PCN is now exploring the application of Project FFACE to other long-term conditions, such as hypertension, asthma, and COPD, alongside efforts to enhance patient communication, staff training, and clinical system utilisation.
