The nursing home, operated by Essex Partnership University NHS Foundation Trust, which provides care for older people, including those with dementia, has now achieved a 'Good' rating in all assessed areas. Inspectors noted that staff treated residents with kindness, dignity, and compassion, demonstrating a strong understanding of individual needs and risks.
Residents described the service as welcoming, caring, and supportive, expressing that they felt safe, comfortable, and well looked after. Relatives consistently praised the staff team, reporting improvements in their family members' wellbeing, health, and quality of life since moving into the home. Staff were described as kind, patient, and responsive, with positive interactions observed between staff and residents, including reassurance and emotional support.
The varied activity programme, opportunities for social engagement, community involvement, and meaningful activities were highlighted by relatives. The inspectors specifically mentioned the Namaste Care sensory room, designed to create a calming environment and support reminiscence and social interaction.
“"I am incredibly proud of our team, whose hard work and dedication over the past two years have resulted in this wonderful achievement from the CQC and our rating upgrade to Good."
Nursing home manager Alina Kutraite expressed pride in the team's hard work and dedication, stating that the rating upgrade is a testament to their collective efforts. She thanked staff, residents, families, and service managers for their support and affirmed a commitment to further improving the service.
“"We are really proud of the Rawreth Court team for their diligence, commitment and continuous efforts to provide the best possible care for their residents."
Trevor Smith, Interim Joint Chief Executive of EPUT, commended the Rawreth Court team for their diligence and commitment, noting the overwhelmingly positive feedback on residents' experiences of care. EPUT will continue to support the team in building on their achievements and implementing recommendations.
This improved CQC rating follows Rawreth Court's recent achievement of the Gold Standards Framework Hallmark Award for high-quality end-of-life care.
