Residents had the opportunity to speak directly with housing teams and receive advice on a range of council services at the Your Home, Your Voice tenant engagement event held at Barrington Close, Loughton, on Thursday 24 September 2026.
The event facilitated direct communication between Epping Forest District Council officers, councillors, Tenant and Leaseholder Panel members, and Qualis colleagues, offering residents information, advice, and support. Attendees could discuss housing matters, including estate services and repairs, and learn about home health and safety.
Community Safety officers were available to address questions regarding anti-social behaviour, while the council’s Waste and Recycling team offered guidance on refuse and recycling, including recent changes to waste bins.
The event also served as a platform for residents to raise concerns, inquire about received services, and explore opportunities for greater involvement in shaping housing services. Members of the Tenant and Leaseholder Panel shared their experiences and encouraged other tenants and leaseholders to participate in influencing future improvements.
Councillor Smruti Patel, Portfolio Holder for Housing, highlighted the value of such collaborative events, stating, "Events such as Your Home, Your Voice demonstrate the value of a simple but effective idea; bringing services together around the needs of residents. I would like to see more of this collaborative approach, working with other organisations across our communities. Placing residents at the centre of the conversation, providing better support, resolving issues more effectively and building services that truly meet local needs."
Feedback gathered from the event will be used to continue improving housing services for tenants and leaseholders. Residents interested in shaping housing services can get involved through consultation groups, engagement events, or by joining the Tenant and Leaseholder Panel. Further details can be obtained by contacting the Resident Involvement Team.
